Commercial Network Services / Support Library / HELP046.htm
9/19/2007

Q: How do I login to my virtual private server or virtual desktop?

A:  Windows or Linux?

Windows Virtual Environment (VE) logon instructions:

This information is detailed in our streaming video tutorials.

 

In order to logon, you will first need the IP address or host name, user name and password.

You should already have the IP address or host name of your VE.  This was sent to you at signup.  If you do not have the IP address then it can be identified by logging into our control panel and clicking over to the VE 'system'.

The default user name for Windows VE's is Administrator.   The password was entered by the subscriber at signup.  Please open a support ticket to reset the Administrator password.

How to Logon:

Windows subscribers can remote desktop to their virtual environment directly through remote desktop connection (available for Windows and Macintosh) or through a web enabled remote desktop in Virtuozzo Power Panel (VZPP). By utilizing both VZPP and Windows remote desktop as available clients, you can logon to your remote desktop from most any Internet connected computer.  Whenever possible, we recommend using the built in Windows remote desktop client because it will let you share drives, printers, sound, etc..

Logon to the remote desktop with the "Remote Desktop Connection" program, already available in your windows computer.

Most windows computers have a remote desktop client already installed. You can also download updated clients from our support page. Remote desktop clients are also available for Macintosh. Please visit our support page to download the latest windows remote desktop client.

From Windows machines, start->programs->accessories->communications->remote desktop connection

When the Remote Desktop Connection client runs, you will see a box like this:

Click 'options'

In the 'Computer' box, enter the IP address or host name of the VE.

Also enter 'Administrator' in the User Name box, and the password you entered at setup.

Then click the 'Local Resources' tab

Make sure 'Disk Drives' and 'Printers' are checked.  This will allow you to access your local printer and disk drives in the remote desktop. 

You can now opt to click the 'General' tab and save this profile.  We recommend saving it on your desktop so you can access it easily.

Click 'connect' to logon.  In some cases, you may need to enter your User and Password again (Administrator / what you setup)

Windows environments are setup with the Administrator password set to what you entered at signup. You can reset the Administrator password in our control panel.

If you can't see your printer then install its driver in the virtual desktop.  To access your local disk drives, simply open the Windows explorer inside the virtual desktop.  Your local disk drives will be mapped, allowing you to copy files to your virtual desktop.  You are, of course, free to use the web browser and download/install your favorite software in the virtual desktop.

There is also a remote desktop and telnet applet in the Virtuozzo Power Panel.

To logon to VZPP, enter https://(your VE IP address):4643   i.e. https://127.0.0.1:4643

The VZPP web applet is a great way to logon when you don't have a remote desktop client available in a computer you are visiting.  Remember, when logging into VZPP, you are logging into a service on your virtual environment, so you need to use a logon associated with your Virtual Desktop (i.e. "Administrator", not your eMail address).

Maintenance Information:

Please remember, this is a managed desktop and so you should never run Windows Update from your virtual desktop.  Running Windows Update from your virtual desktop could permanently damage your desktop and render it unusable.  Windows update is disabled by default.

Please keep in mind that these important updates usually require a reboot of your virtual desktop, and so any programs you leave running may need to be restarted.  We currently have a beta script to logon your virtual desktop automatically.  Please let us know if you would like to test it.

 

Q: How do I login to my Linux virtual private server?

For linux systems, you can SSH into your vps at root level. 

You can also logon to your virtuozzo power pannel, using root/Administrative user credentials.  The URL is formulated as follows:

https://yourdomain.com:4643  (i.e. if your VPS is thedomainname.com, then the logon URL will be https://thedomainname.com:4643)

You can also telnet into the vps's using a web browser from the vzpp.

To logon to VZPP, enter https://(your VE IP address):4643   i.e. https://127.0.0.1:4643

 

Q: I need additional support. What should I do?

A: Please open a support ticket by clicking on the life ring at the top of your control panel, after you logon from our home page.  We will be happy to assist you!