With CNS Remote Support, a technical support representative will remotely log on to your desktop and resolve most service and non-service related issues for you.  Onsite support is also available in the United States.
 

CNS Remote Support Services are available to customers with a qualifying subscription and to the public on a pay-per-credit basis.    A monthly allotment of remote support credit(s) are included in our business online services plans and all streaming media service plans.  Each credit is valid for 15 minutes of support, with a one credit minimum per incident.  Additional credits can be purchased by CNS subscribers for $20 each and non CNS subscribers for $30 each.  Remote support is only available for Windows machines.  Macintosh support will be available soon.

Although we will always do our best to resolve your issues carefully and quickly, there may be cases where a problem can not be resolved via remote support.   No credit refunds will be given for time spent diagnosing a problem, regardless of the outcome. We will be happy to schedule an onsite support visit if necessary.  No credits will be charged in cases where we are unable to connect to your computer due to reasons beyond our control.

Monthly support credits do not roll over into the next month and can not be used for onsite support.  Paid support credits do not expire and can be exchanged for nationwide onsite support at even dollar value.  Scheduled routine maintenance is charged 1 support credit per desktop per maintenance session.  Regular technical support is available to CNS subscribers at no charge by clicking on the life ring in the CNS customer control panel.