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Virtual
Desktop Frequently Asked Questions
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Q: How do I logon to my
virtual desktop?
A: Logging into the
virtual desktop is easily accomplished by visiting the IP of the
desktop directly in your web browser (i.e. http://YourVirtualDesktopIP).
Here you will find shortcuts to MS Remote Desktop and VNC (if
enabled).
Q: What are the benfits of
64 bit Windows? Can I use my 32 bit programs?
A:
64 bit
Windows is completely compatible with your 32 bit programs.
The benefits to online traders over traditional 32 bit hosting
platforms are huge. The primary benefit is in the
shared memory pool on the host node. It has a limit of
128MB of RAM - RAM used by all VE's on the same node for things
like drivers and SSL sockets. The shared memory pool on a
64 bit node is 500x larger and has numerous other performance
gains. Even 32 bit programs will benefit from a 64 bit
platform.
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Q: My Internet connection is
slow and unreliable. What happens if my Internet
disconnects while I'm on my virtual desktop?
A:
It's exactly the same as if you walked away
from the keyboard. The virtual desktop will keep running
your programs. Simply logon again when your Internet is
back up and you will rejoin your running session.
Q: Is support available
24/7/365 and staffed by real people?
A:
YES! We realize support is critical.
To open a support ticket, please logon to your control panel.
Click the life ring at the top and then 'trouble ticket' at the
left. You will be surprised how quickly we jump right on
your issue, regardless of the priority! We also have a lot
of helpful information available at our
helpdesk.
Q: My Internet connection is
slow. How is the virtual desktop fast?
A:
It seems fast because the Internet connection
between the virtual desktop and the Internet is extremely fast.
Your computer is merely a terminal (i.e. a screen, keyboard and
sound), it doesn't take a lot of bandwidth or even CPU to run.
There is a second life for old laptops!
Q: Can I share files between my
computer and my virtual desktop?
A:
Yes! The Windows Remote Desktop Client can easily be
configured to map your local drives, printers, COM ports, etc..
Instructions to setup these devices are included in our
logon
instructions. When properly setup, your computer's
hard disk(s) will be displayed in the virtual desktop file
explorer as maped drives. You can interact with these
resources as any other disk. Remember that this is a file
transfer between your computer and the virtual desktop, so the
speed will be limited to your internet speed.
The VNC client also has great
file transfer features.
Q: Can I install my own
software or do I need to buy yours?
A: You can absolutely
install your software. Our software is available by
subscription and always up to date, so it generally will work
out to be a better deal (because purchased software usually
costs more to upgrade). That being said, you can
install your own software. Download and install
it from the web browser or send the file through the mapped
remote desktop disk(s). Install as you normally would on
any other PC.
Q: Can my desktop be configured
to start my programs automatically after a reboot?
A: Yes,
we have a detailed page with instructions
here.
We do everything possible to avoid a reboot during peak hours.
However, reboots will happen as we maintain our servers (usually
on Saturday morning). If you plan on being away and need
to be sure a program starts up then you should definitely setup
your desktop to start them for you after a reboot. Also,
if your program can run as a windows service then you
should use that option instead. Just let us know and we
will help you get setup!
Q: How do I backup my virtual
desktop?
A:
Logon to the Virtuozzo Power Panel (see logon
instruction above). Click 'VPS maintenance' and then
back/restore.
Q: Are Windows updates
installed for me?
A:
Yes! We provide a managed service.
You should never run windows update in your VE and it is
disabled by default. Running Windows update in your VE
could damage the VE.
Q: Is my virtual desktop safe
from viruses?
A:
It's only as safe as you are. It is
just like any other Windows computer. Obviously, if you
download and install a virus then you will infect your VE
(virtual environment). We provide a free virus scanner to
help you scan your files. As part of our normal system
management, we can also identify most malware running in your VE
and help you to fix it.
Q: Is my virtual desktop safe
from hackers?
A:
Each virtual desktop is it's own system,
running on Windows 2003 Enterprise server. It is as safe
as you keep your password. Your virtual desktop is behind
two firewalls and we are constantly employing proactive network
monitoring and other countermeasures to identify threats
early and address them. We generally decline business from
users who tend to attract a high level of abuse (you know who
you are).
Q: Do you offer incentives for
referring new subscribers?
A:
We gladly reward current subscribers with a free month of
service, up to US$30, when a new subscriber enters the referring
subscriber's name in our signup questionnaire. Our
Affiliate Program pays one
time $20 cash commissions for new subscriptions and our
Reseller Program provides
opportunities to resell our services as your own company, at
your own prices, and with automated billing and service
provisioning.
Q: What happened to the free
trials?
A: We are no longer offering free trials due to the abuse
it brings. We stand behind our 30 day money back guarantee.
Q: Where can I read more
information?
A: We have a lot more
information posted in our
Knowledge Base.
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