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Outlook Toolbar

Installing the Outlook Toolbar
 

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Subscribers of any CNS web publishing subscription can install the Outlook toolbar to report spam, not spam and adjust the white list.  If you are a Desk Now, Zimbra or VE customer then please contact CNS support to be sure you are setup on the spam filter.

The Outlook toolbar is ONLY compatible with Microsoft Outlook on the Windows platform.   It is not compatible with Outlook Express.  Please see the alternate reporting instructions below.

To install into a typical MS Outlook configuration:
  1. Close Microsoft Outlook
  2. Download and Run the toolbar installer
  3. Accept all the prompts
  4. Open Outlook

NOTE:  In some cases, you will need to click 'options' on the toolbar and configure it after installing.  If the toolbar requires configuration, please click 'options' and use these settings:

ASSP Settings:
domain:  gatekeeper.cns
report spam address: reportspam
report-not-spam: reportnotspam
add to whitelist: whitelist-add
remove from whitelist: whitelist-remove

Recommended Toolbar Settings
check show captions
Action after reporting: delete
Action after not-spam reporting: Move to Inbox
Remove not-spam subject prefix: [SPAM]
check auto-delete spam reports/whitelists requests after sending
I

To install into a group policy environment:

If your network is managed by a group policy, your administrator will need to setup the policy and deploy it for you.  Information is contained in this file.


 

How to Report Spam / Not Spam

MS Outlook running on Widows

Install the Outlook Toolbar

Outlook Express, Eudora and all other email clients Forward messages as attachments to:

reportspam@gatekeeper.cns

reportnotspam@gatekeeper.cns

whitelist-add@gatekeeper.cns

whitelist-remove@gatekeeper.cns

Our spam filter will automatically white list anyone you send a message to.  A white list is a list of addresses that will always be allowed to send you messages.  For this reason, please do not respond to spam - ever!  Responding to spam usually only confirms to the spammer that they have a valid email address.  It rarely removes you from their list.

The best way to handle spam is to report it and delete it.

To report spam or a false [SPAM] hit, please forward the message as an attachment to the mail address listed on the table above.  If you are using the new Outlook toolbar then simply select the message(s) and click the respective button.  When forwarding messages as attachments, it is usually best to open a new mail message addressed to the correct reporting address and then drag in all the messages you are reporting.  This will allow you to easily report multiple messages at the same time.

To add or remove email addresses from our white list, send a message to the email address listed on the table above.  In the body of the message, include the addresses to add or remove, each on a separate line.  Remember that anyone you send a message to will also be automatically white listed for 90 days (from last message).


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