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In order to start a remote
support session, you should have already received a remote support
key from CNS Technical Support. A new key is required for
each session. Please
open a support ticket and request remote support if you do not
yet have a support key.
Fore more information on Remote
Desktop Support, including fees and options, please visit our
Remote Support page.
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Then...click 'Run'
Then...click 'Run' again
Your firewall may prompt
you to allow the session. If you receive a similiar
warning, click to allow the session. Note that with
many firewalls available, your prompt may not appear exactly
like this example.
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